Live Help

About Live Help

Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia from mid-September to mid-June.  Please go to our hours page for the most current service dates and times.

More information on Live Help.

Live Help Hours

Late September to Early December & Early January to Early April

Early April to Mid-June

Holiday Closures

There will be no Live Help service on the following holidays.  Dates will vary from year to year, so please check our hours page for current information.

• National Day for Truth and Reconciliation
• Thanksgiving
• Remembrance Day
• Winter Break (early December to early January)
• Nova Scotia Heritage Day
• Easter Weekend
• Victoria Day
• Summer Break (mid-June to mid-September)

Live Help Privacy Policy

Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.